Remote Customer Support Assistant

Job description: Weta Digital is seeking a Remote Customer Support Assistant to join our team in Dunedin, Otago, New Zealand. This part-time position is ideal for someone with at least 4 years of experience in customer support and who possesses a confident and adaptable personality. Responsibilities:- Provide remote customer support services to clients, addressing their queries and concerns in a timely and professional manner- Assist in troubleshooting technical issues and provide solutions to ensure customer satisfaction- Collaborate with team members to ensure a seamless customer support experience- Conduct research to stay up-to-date on industry trends and customer needs- Maintain accurate records of customer interactions and transactions- Assist in updating and maintaining customer support documentation- Participate in training and professional development opportunities to enhance skills and knowledge Requirements:- At least 4 years of experience in customer support or a related field- Confident and adaptable personality traits- Strong teamwork and research skills- Excellent communication and problem-solving abilities- Proficiency in using customer support software and tools- Ability to work remotely and independently- Prior experience in a remote work environment is a plus Benefits:- Training & professional development opportunities to support career growth- Paid Time Off (PTO) for work-life balance- Free accommodation for remote work arrangements Working environment:At Weta Digital, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration and creativity, enabling each member to contribute their unique skills and perspectives to achieve our shared goals. Deadline to apply: ******** Equal opportunity statement:Weta Digital is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and perspectives to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.