Job Description: Baker Hughes is seeking a Remote Customer Success Representative to join our team in Dunedin, Otago, NZ. As a part-time Entry Level position, the successful candidate will have at least 1 year of experience in customer service or a related field. We are looking for individuals who are driven, adaptable, and possess excellent communication and planning skills. Responsibilities:1. Manage customer accounts and provide support to ensure customer satisfaction.2. Build strong relationships with customers through regular communication and follow-up.3. Understand customer needs and provide product recommendations or solutions.4. Handle customer inquiries and resolve issues in a timely and professional manner.5. Collaborate with internal teams to ensure customer needs are met.6. Track customer interactions and maintain accurate records in our CRM system.7. Identify opportunities for upselling or cross-selling products and services.8. Assist in creating customer success strategies and initiatives. Requirements:1. 1 year of experience in customer service or a related field.2. Excellent communication skills, both written and verbal.3. Strong planning and organizational skills.4. Ability to work independently and as part of a team.5. Comfortable working remotely and using online communication tools.6. Proficiency in Microsoft Office and CRM software.7. High school diploma or equivalent required. Benefits:1. Company transportation for remote work.2. Profit sharing opportunities.3. Travel opportunities for training or customer visits. Working Environment:At Baker Hughes, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to innovation and excellence, and we strive to create a collaborative and supportive work environment for all employees. Equal Opportunity Statement:Baker Hughes is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. Deadline to apply: May 17, 2024 Join our team and be a part of a dynamic and growing company that values customer success and employee satisfaction. Apply now to become a Remote Customer Success Representative at Baker Hughes!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
