Job Description: We are seeking a Remote Customer Success Representative to join our team at HP in Dunedin, Otago, NZ. As a key member of our customer success team, you will be responsible for providing exceptional support to our customers and ensuring their satisfaction with our products and services. Responsibilities:- Build and maintain strong relationships with customers through phone, email, and chat support- Act as the main point of contact for customer inquiries, issues, and feedback- Work closely with cross-functional teams to resolve customer concerns and escalations- Provide product demonstrations and training to customers to ensure they are maximizing the value of our offerings- Analyze customer data to identify trends and insights to improve customer experience- Collaborate with sales and marketing teams to drive customer engagement and retention- Continuously seek opportunities to improve processes and enhance customer satisfaction Requirements:- Minimum of 2 years of experience in a customer success or customer service role- Hardworking and passionate individual with a strong commitment to delivering exceptional customer service- Excellent communication skills and ability to work effectively in a remote team environment- Strong teamwork and critical thinking skills- Ability to adapt to changing priorities and handle multiple tasks simultaneously- Proficiency in using CRM systems and customer support tools Benefits:- Company-provided equipment for remote work- Medical coverage for employees and their dependents- Company transportation for onsite visits and meetings Working Environment:At HP, we provide opportunities for unlimited personal and professional growth. Our team is dedicated to creating a supportive and inclusive working environment where all employees can thrive and succeed. Equal Opportunity Statement:HP is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
