Remote Customer Service Representative

Job Description: Invivo Wines is looking for a dedicated Remote Customer Service Representative to join our team in Dunedin, Otago, NZ. This part-time position at the Associate level requires a minimum of 4 years of experience in customer service. We are seeking candidates who are independent, passionate, creative, and skilled at problem-solving. Responsibilities:- Handle customer inquiries via phone, email, and chat in a timely and professional manner- Provide product information, resolve complaints, and process orders- Keep accurate records of customer interactions and transactions- Assist in maintaining customer satisfaction by following up with customers on their inquiries or concerns- Collaborate with other team members to ensure a seamless customer experience- Stay up to date on product knowledge and industry trends Requirements:- 4 years of experience in customer service- Excellent communication skills, both written and verbal- Ability to work independently and as part of a team- Strong problem-solving skills- Creativity in finding solutions to customer issues- Proficient in using customer service software and Microsoft Office Suite Benefits:- Retirement plan- Free food- Profit sharing Working Environment:At Invivo Wines, we empower our employees to take ownership and make impactful decisions. We value creativity, independence, and passion in all our team members. Our working environment is supportive, collaborative, and focused on providing the best possible customer service. Deadline to Apply: April 27, 2024 Equal Opportunity Statement:Invivo Wines is an equal opportunity employer. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status. We do not discriminate on the basis of any characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.