Job Description: As the Remote Customer Care Manager at Waste Management in Dunedin, Otago, NZ, you will be responsible for managing a team of remote customer care representatives to ensure excellent customer service and satisfaction. This part-time position requires a seniority level of mid-to-senior with at least 8 years of experience in customer service or a related field. The ideal candidate will be adaptable, passionate, and possess strong soft skills in persuasion and planning. Responsibilities:1. Manage a team of remote customer care representatives, including hiring, training, and performance evaluations.2. Develop and implement customer care policies and procedures to ensure consistent and high-quality service delivery.3. Monitor team performance metrics and KPIs to identify areas for improvement and implement strategies to enhance customer satisfaction.4. Handle escalated customer complaints and concerns in a professional and timely manner.5. Collaborate with other departments, such as sales and operations, to ensure a seamless customer experience.6. Stay updated on industry trends and best practices in customer service to continuously improve processes. Requirements:1. Bachelor's degree in Business Administration or a related field.2. Proven experience in a customer service management role, preferably in a remote setting.3. Strong leadership and communication skills.4. Ability to multitask and prioritize in a fast-paced environment.5. Proficiency in using CRM software and other relevant tools.6. Availability to work part-time hours with flexibility as needed. Benefits:1. Disability insurance coverage for all employees.2. Visa sponsorship for eligible candidates.3. Gym membership reimbursement to promote employee well-being. Working Environment:At Waste Management, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and teamwork in achieving our goals and serving our customers. As a Remote Customer Care Manager, you will have the opportunity to make a meaningful impact on our customer care operations while enjoying a supportive and collaborative working environment. Deadline to Apply:April 27, 2024 Equal Opportunity Statement:Waste Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
