Remote Customer Care Associate

LifePoint Health is seeking a dynamic Remote Customer Care Associate to join our team in Hamilton, Waikato, NZ. This is a part-time position at the Associate Level that requires a minimum of 2 years of experience in customer service.

As a Remote Customer Care Associate, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. You will need to possess excellent communication skills, problem-solving abilities, and a strong attention to detail.

Key responsibilities include:

- Handling incoming customer inquiries and resolving issues in a professional and timely manner- Providing product information and assisting customers with placing orders- Proactively identifying and addressing customer needs to ensure satisfaction- Collaborating with internal teams to escalate and resolve complex customer issues- Maintaining accurate records of customer interactions in our CRM system- Contributing to team meetings and sharing feedback to improve customer service processes- Adhering to company policies and procedures to ensure a consistent customer experience

In addition to the specific job responsibilities, the ideal candidate should possess the following personality traits: resourceful and energetic, and the following soft skills: creativity and critical thinking.

As part of our commitment to supporting our employees, we offer benefits such as free food, free accommodation, and gym membership. The working environment at LifePoint Health is designed to cultivate leaders who foster inclusivity and mentorship.

If you are a motivated individual with a passion for customer service and meet the requirements for this role, we encourage you to apply before the deadline of ******** .

Equal opportunity statement: LifePoint Health is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.