Remote Contact Center Representative

Job Description: Ford Motor Company is seeking a motivated and reliable Remote Contact Center Representative to join our team in Dunedin, Otago, NZ. This part-time position at the Associate Level requires at least 2 years of experience in customer service or a related field. Responsibilities:- Handle inbound and outbound calls from customers regarding inquiries, complaints, and feedback- Provide accurate information and assistance to customers in a professional and efficient manner- Resolve customer issues in a timely and effective manner- Utilize critical thinking skills to assess and solve customer problems- Manage time effectively to meet performance metrics and goals- Collaborate with team members and other departments to provide excellent customer service- Maintain a positive attitude and represent the Ford Motor Company brand in a positive light- Adhere to company policies and procedures at all times Requirements:- High school diploma or equivalent- Excellent communication skills, both verbal and written- Strong customer service skills with a focus on problem-solving- Ability to work independently and as part of a team- Proficiency in using computer systems and software- Time management skills to prioritize tasks and meet deadlines- Critical thinking skills to analyze information and make informed decisions- Motivated and reliable with a strong work ethic- Remote work experience is a plus Benefits:- Free accommodation for remote work- Remote work flexibility- Travel opportunities for training and team building events Working Environment:At Ford Motor Company, we strive to create a harmonious workplace where collaboration, respect, and professionalism are valued. We believe in fostering a supportive and inclusive environment where all employees are treated with dignity and respect. Equal Opportunity Statement:Ford Motor Company is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply. Deadline to Apply: March 31, 2024 Join our team at Ford Motor Company and be a part of a global leader in the automotive industry! Apply now to embark on an exciting career as a Remote Contact Center Representative.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.