Remote Contact Center Associate

Job Description: Les Mills International is seeking a motivated and passionate Remote Contact Center Associate to join our dynamic team in Christchurch, Canterbury, NZ. As an Associate Level role, we are looking for someone with at least 4 years of experience in customer service or a related field. This part-time position offers the flexibility to work from home while still being part of a collaborative and supportive team environment. Responsibilities:- Handle inbound and outbound customer inquiries via phone, email, and chat- Provide exceptional customer service and resolve any issues or concerns in a timely and professional manner- Assist customers with product information, pricing, and orders- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to improve processes and enhance the customer experience- Meet and exceed performance metrics and KPIs set by the company Requirements:- Minimum of 4 years of experience in customer service or a related field- Passionate about helping customers and providing excellent service- Highly motivated and self-driven with a positive attitude- Strong communication and problem-solving skills- Creativity and ability to think outside the box- Excellent planning and organizational skills- Detail-oriented and able to multitask in a fast-paced environment Benefits:- Free accommodation for remote workers- Training and professional development opportunities- Travel and spending expenses covered for business-related trips- Empowering working environment that encourages employees to take ownership and make impactful decisions Deadline to apply: ******** Equal Opportunity Statement:Les Mills International is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome and encourage applications from all qualified individuals.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.