Remote Client Support Specialist

Job Description:

We are looking for a Remote Client Support Specialist to join our team at Fuel50. As a part-time entry-level position, you will be responsible for providing exceptional support to our clients remotely from your location in Tauranga, Bay Of Plenty, NZ. The ideal candidate will have at least 1 year of experience in a customer service or support role and possess a resilient and confident attitude.

Responsibilities:- Handle inquiries and troubleshoot issues from clients via phone, email, or online chat- Provide timely and accurate solutions to client problems- Assist clients with software navigation and technical support- Build and maintain strong relationships with clients- Collaborate with internal teams to resolve client issues and escalate as needed- Track and report on client support metrics to identify trends and areas for improvement

Requirements:- 1 year of experience in a customer service or support role- Resilient and confident personality traits- Excellent people management and strategic planning skills- Strong communication and problem-solving abilities- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent required

Benefits:- Medical coverage- Free accommodation- Employee discounts

Working Environment:At Fuel50, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, collaboration, and a dedication to providing top-notch service to our clients.

Deadline to Apply: ********

Equal Opportunity Statement:Fuel50 is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.