Job Description:
Ford Motor is seeking a part-time Remote Client Support Associate to join our team in Nelson, NZ. As an Associate Level position, we are looking for someone with at least 3 years of experience in customer support or a related field.
Responsibilities:- Provide remote support to clients via phone, email, and chat- Assist clients with troubleshooting technical issues with Ford Motor products and services- Communicate effectively with clients to understand their needs and provide solutions in a timely manner- Document all client interactions and resolutions in our CRM system- Collaborate with other team members to ensure a seamless client experience- Stay up-to-date on Ford Motor products and services to better assist clients- Contribute to continuous improvement initiatives to enhance the client support process
Requirements:- Independent and confident personality traits- Strong planning and cooperation skills- Excellent communication skills, both written and verbal- Ability to multitask and prioritize in a fast-paced environment- Proficiency with CRM systems and Microsoft Office suite- Experience in a remote or virtual client support role preferred- High school diploma or equivalent required- Bachelor's degree in a related field preferred
Benefits:- Vision insurance- Gym membership- Dental insurance
Working Environment:At Ford Motor, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is collaborative, supportive, and dedicated to providing top-notch client support.
Equal Opportunity Statement:Ford Motor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: ********
If you meet the requirements and are passionate about providing excellent client support, we encourage you to apply for the Remote Client Support Associate position with Ford Motor. We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
