Job Description: CarMax, a leading automotive retailer, is seeking a Remote Client Service Specialist to join our team in Dunedin, Otago, NZ. This part-time Associate Level role requires a candidate with at least 3 years of experience in customer service. We are looking for a hardworking, dedicated individual who possesses strong adaptability and decision-making skills. Responsibilities:- Provide outstanding customer service to clients remotely via phone, email, and chat- Assist clients with inquiries, issues, and escalations related to their automotive purchases- Handle client complaints and resolve them in a timely and professional manner- Maintain accurate records of client interactions and transactions- Collaborate with internal teams to ensure seamless customer experience- Stay up-to-date on industry trends and product knowledge to provide accurate information to clients- Assist with any ad-hoc projects or tasks assigned by management Requirements:- At least 3 years of experience in customer service- Proven track record of delivering exceptional customer service- Excellent communication skills, both written and verbal- Strong problem-solving abilities and decision-making skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent required, Bachelor's degree preferred Benefits:- Free food provided during working hours- Parental leave for new parents- Life insurance coverage Working Environment:At CarMax, we foster an environment where technology is harnessed to drive innovation and efficiency. You will have access to cutting-edge tools and resources to excel in your role and contribute to the success of our team. Equal Opportunity Statement:CarMax is an equal opportunity employer and is committed to diversity in the workplace. We celebrate and value the unique backgrounds and perspectives of all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Deadline to Apply: May 11, 2024 If you meet the requirements and are ready to take on this exciting opportunity with CarMax, apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
