Job Description:
Marsh & McLennan is seeking a dedicated and independent Remote Client Service Officer to join our team in Hamilton, Waikato, NZ. This part-time position is entry-level and requires no prior experience, making it the perfect opportunity for someone looking to start their career in the financial services industry.
As a Remote Client Service Officer, you will be responsible for providing exceptional customer service to clients through various communication channels, including email, phone, and video conferencing. You will assist clients with inquiries, resolve any issues they may have, and ensure that their needs are met in a timely and professional manner.
Responsibilities:- Act as the first point of contact for clients and respond to their inquiries promptly and effectively- Provide support to clients on a wide range of financial services, including insurance, pensions, and investments- Utilize strong analytical skills to evaluate client needs and recommend appropriate solutions- Maintain client records and document all interactions in the company's CRM system- Collaborate with other team members to ensure a seamless client experience
Requirements:- High school diploma or equivalent- Excellent communication skills, both written and verbal- Strong emotional intelligence and ability to empathize with clients- Ability to work independently and prioritize tasks effectively- Proficiency in Microsoft Office and other basic computer skills
Personality Traits:- Dedicated: Willing to go above and beyond to meet client needs- Independent: Capable of working autonomously and making decisions on your own
Soft Skills:- Analysis: Ability to analyze and interpret complex information- Emotional Intelligence: Ability to understand and manage emotions in yourself and others
Benefits:- Profit sharing: Share in the success of the company through profit sharing opportunities- Travel & spending expenses: Reimbursement for any travel or client-related expenses- Retirement plan: Access to a retirement savings plan to help you plan for your future
Working Environment:At Marsh & McLennan, we are committed to supporting our employees in their personal and professional development. You will have access to training and development opportunities to help you grow in your role and advance in your career.
Deadline to Apply: ********
Equal Opportunity Statement:Marsh & McLennan is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
