Remote Call Center Associate

Job Description: UMI Digital is seeking a Remote Call Center Associate to join our dynamic team in Hamilton, Waikato, NZ. As a part-time Associate Level position, the Remote Call Center Associate will be responsible for handling incoming and outgoing calls for our clients, providing excellent customer service, and assisting with resolving any issues or concerns they may have. Responsibilities:1. Respond to customer inquiries and complaints via phone or email in a timely and professional manner.2. Assist with customer account management, including updating personal information and processing payments.3. Resolve customer issues by researching and identifying solutions, escalating to the appropriate department when necessary.4. Maintain accurate records of customer interactions and transactions.5. Collaborate with team members to ensure a seamless customer experience.6. Stay up to date on product knowledge and company policies to provide accurate information to customers.7. Meet and exceed performance metrics, including call quality and customer satisfaction goals. Requirements:1. Minimum of 2 years of experience in customer service or call center environment.2. Adaptable and resilient personality traits.3. Strong teamwork and presentation skills.4. Excellent communication skills, both verbal and written.5. Ability to multitask and prioritize in a fast-paced environment.6. Proficiency in Microsoft Office suite and CRM software.7. High school diploma or equivalent. Benefits:1. Free accommodation for remote work.2. Profit sharing opportunities.3. Relocation allowance for eligible candidates. Working Environment:At UMI Digital, we encourage creativity and value fresh ideas and inventive solutions. Our team is dedicated to providing exceptional customer service and making a positive impact on our clients' businesses. Deadline to Apply: April 17, 2024 Equal Opportunity Statement:UMI Digital is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. We welcome and encourage diversity in our workplace.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.