Thriving together - mo te taiao, mo nga tangata.
Our environment and our people go hand-in-hand.As a Rates Advisor specialising in database maintenance and queries, you will provide a pivotal role in ensuring the accuracy and efficiency of our rates system. Your primary focus will be on maintaining our rates database, managing banking transactions, and addressing rating inquiries. Your work will be instrumental in enabling us to deliver a quality service to our ratepayers.
This a permanent, full-time role located in any one of our three offices across the region.
Te ahuatunga a te turanga | About the role Reporting to the Rates Manager, you will be responsible for managing our rates database, processing payment, and providing exceptional customer service. Additionally, you will demonstrate your adaptability and collaboration skills by handling various tasks and working with colleagues to share knowledge and adjust to changing priorities. Every day will bring you new and engaging challenges.
In this role, you will:
Regularly update and maintain the rates database, ensuring accurate records.Process payments, reconcile accounts, and manage financial transactions.Assist ratepayers with inquiries related to rates, payment arrangements, and assessments.Work closely with colleagues to provide exceptional service and support.O pumanawa | Your skills and experience NCEA level 3 or equivalent - Regulatory Compliance or business administration, finance/accounting equivalent and/or equivalent body of knowledge gained through experience.Minimum of three years' relevant work experience (experience in local government would be preferable)Excellent communication skills to interact with ratepayers effectively (both written and oral).Proficiency in maintaining and updating rates databases.Familiarity with processing payments, reconciling accounts, and managing financial transactions related to rates.Ability to work collaboratively within a team environment. Willingness to share knowledge and support colleagues.Flexibility to handle changing priorities and multiple tasks simultaneously. Problem-solving skills to address unique ratepayer situations.Ko wai matou | Who we are Toi Moana Bay of Plenty Regional Council is responsible for land, air and water as well as public transport and economic development. A major focus of our work involves looking after the environment. We manage the effects of people's use of freshwater, land, air and coastal water. However, we also have a broader responsibility with others for the economic, social and cultural well-being of the regional community.
Kaimaihi at the heart, we are a values-driven organisation, that really cares about our people. Who you are is important to us and we welcome diversity as an opportunity to grow our teams and are keen to support people of all gender identities, ages, ethnicities, sexual orientations, religions and abilities. We want Toi Moana to be a place where you bring your whole self to work.
We offer a dynamic work environment where you can face new challenges, engage in continuous learning, and avoid monotony thanks to a diverse array of tasks. We have a positive team culture that emphasises open communication, mutual respect, and a positive work environment.
Highlights of working with us include:
Varied and challenging work.A supportive and collaborative work environment.Flexibility with the way you work.A competitive remuneration and leave package, including additional paid leave over Christmas/New Year, employer paid insurance, well-being initiatives. A commitment to supporting you grow and develop.This role can be located at any of our office locations across the region in Rotorua, Whakatane or Tauranga.
Me pehea te tuku tono | How to Apply Click APPLY NOW or contact Jo Pellew, Rates Manager on 0800 884 880 on for a confidential discussion.
To access a copy of Te Turanga Mahi (Job Description) please click on the following link or copy and paste it into your web browser: rb.gy/3k0b7p
NB: To apply for this job, you must have the legal right to be able to work in New Zealand and also a current, valid driver's licence.
Applications close 11pm, Sunday 05 May 2024 and will only be accepted online.
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