The purpose of this role is to support the Client Services Team through creating a safe environment to raise risks, grow capability, and ensure the work we are doing is in accordance with Westpac Policies and Procedures. The Audit/Checking and Compliance functions are to ensure we are both ethical and helpful in all interactions with our customers and identify areas of improvement/coaching opportunities. Growing capability focusses on helping the Client Services team be high performing across all tasks, as a Quality and Control Specialist – you will provide technical coaching on AML and Operational Process where required.Process improvement is in our DNA in Client Services – as a Quality and Control Specialist you will play a major role in Leading Change. Through championing our continuous improvement culture, encouraging the team to look for simpler ways of doing things – while also considering the risks with each changeNa tau rourou | What will you bring?2+ years' experience in customer service within banking or a similar industryA strong accountability of maintain operational and compliance excellenceHave a customer centric mindsetStrong relationship building skillsExceptional interpersonal and communication skills (both written and verbal)Ability to apply a risk lens to new or proposed processesKo matou tenei | Our OrganisationAt Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!Apply today with your CV and Cover Letter.The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.Quality & Control SpecialistMo te turanga | About the RoleThe purpose of this role is to support the Client Services Team through creating a safe environment to raise risks, grow capability, and ensure the work we are doing is in accordance with Westpac Policies and Procedures. The Audit/Checking and Compliance functions are to ensure we are both ethical and helpful in all interactions with our customers and identify areas of improvement/coaching opportunities. Growing capability focusses on helping the Client Services team be high performing across all tasks, as a Quality and Control Specialist – you will provide technical coaching on AML and Operational Process where required.Process improvement is in our DNA in Client Services – as a Quality and Control Specialist you will play a major role in Leading Change. Through championing our continuous improvement culture, encouraging the team to look for simpler ways of doing things – while also considering the risks with each changeNa tau rourou | What will you bring?2+ years' experience in customer service within banking or a similar industryA strong accountability of maintain operational and compliance excellenceHave a customer centric mindsetStrong relationship building skillsExceptional interpersonal and communication skills (both written and verbal)Ability to apply a risk lens to new or proposed processesKo matou tenei | Our OrganisationAt Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!Tono mai inaianei! | Apply Now!Apply today with your CV and Cover Letter.The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.Mahi tahi tatou, kaha ake tatou | Together GreaterApplications close:30 April 2024Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr
