Child Welfare, Youth & Family Services (Community Services & Development) Contract: 22 Month Fixed-term Employee Contract Hours: 3, 4 or 5 shifts per week (9, 12 or 15 hours each week) at specified times on a rota. Your shifts will be in one of the following windows (UK time): between 0630 and 1830, 1230 and 0030, or 2030 and 0830. Base: Remote (UK or NZ) About Mental Health Innovations (MHI) MHI is an ambitious charity, driven to provide the public with access to much needed digital support services. The organisation's purpose, to transform lives by improving access to digital resources, is built on a strong belief that technology can help improve mental health outcomes in the UK. Founded in November 2017 following the success of The Royal Foundation's 'Heads Together' campaign, it launched its first product, Shout, in 2019. Shout is a free, confidential, 24/7 text message service for anybody to text when they may be struggling with anxiety, loneliness or depression through to self harm or suicidal thoughts. Job Summary To have text-based conversations to provide mental health support to people in distress. To follow our training and, with the support of a Clinical Supervisor, work to take someone in distress to a calmer place. Key Requirements You must be able to follow the Shout model for support and be comfortable holding a minimum of four conversations simultaneously as directed by your Supervisor. You should be calm, compassionate, communicative, confident and interested in developing skills in the field of digital mental health. You must hold a qualification at Level 4 or better in counselling, psychology, psychotherapy, nursing or social work, and have suitable experience of working on the front line of mental health. You must hold, or commit to studying towards, a Level 3 safeguarding qualification. Ideally, you should have an external supervisor or a personal counsellor, but we are aware that some jobs or qualifications do not require this. You must be able to commit to taking shifts at times stipulated by our rota between three and five times per week on average, and be able to respond to occasional calls to help out if we are experiencing a substantial spike in demand at other times. You must be able to attend a group supervision session with our practice lead once a month, which will be held remotely. Contracts of either 3, 4 or 5 shifts (shift=3hrs) per week, rota'd by MHI in either Team A, B or C (see below, please specify your preference in your cover letter) A. UK Based, 06:30 - 18:30 GMT B. UK Based, 12:30 - 00:30 GMT C. NZ Based, 20:30 - 08:30 GMT Minimum of 4 conversations at any one time Person Specification Psychotherapy/Counselling/Psychology/Mental Health Nursing or Social Work practice qualification Knowledge and experience of safeguarding, confidentiality and risk Ability to multitask and work at a high volume whilst maintaining calm under pressure Demonstrate a high level of resilience Willingness and ability to work independently (remotely), whilst remaining connected to and engaged with the team Reflective, compassionate, kind, and respectful Proactive in reviewing own performance, improvement and development General Responsibilities of all MHI employees To keep up to date with MHI's work to enable the identification and maximisation of opportunities To ensure that a high level of confidentiality is maintained in all aspects of working with partners, prospects, and Shout Volunteers, following MHI's safeguarding procedures To undertake training, as required, in order to carry out the duties of the post in an informed, effective and efficient manner To take personal responsibility for keeping up to date with and contributing to the development of best practice in ways of working Commitment to high standards of service delivery and customer care To carry out the responsibilities of the post in a manner consistent with promoting equality and diversity, and which demonstrates respect for all To actively participate in regular team meetings, contributing to strategy, discussions and decisions which will be beneficial to the MHI activities Willingness to work flexibly in approach to work and/or work time requirements This job description is not exhaustive; it outlines the key tasks and responsibilities of the post. These key tasks and responsibilities are subject to change as needed by the charity. You will be expected in undertaking the above role to comply with any policies and procedures that MHI may issue. Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? Report this job advert Don't provide your bank or credit card details when applying for jobs. #J-18808-Ljbffr
