About the role I Mo te Turanga As a Professional Development Executive, you'll be focused on providing exceptional customer service to our members and customers and ensuring seamless coordination and delivery of face-to-face and online courses. You'll assist our wider team with their business support needs and ensure the team functions smoothly and effectively. Your varied responsibilities will include: Ensuring all assigned courses are superbly organised, briefing and supporting facilitators and panel members and exceptional support to course delegates. Providing excellent course support and administration tasks (course registration, waitlists, system resets etc). Managing course enquiries and incoming calls, responding and resolving queries and requests. Assisting the Delivery and Governance Service teams with business support. Proactively seeking out and implementing on-going improvement to the day to day functions and processes across the services we provide. Financial administration including processing payments, generating credit notes and invoicing. About you I Mohou ake You'll have proven experience and an absolute passion for providing exceptional customer service and a love for organising. Ideally you'll have experience or a keen interest in events/course planning and strong administrative skills. You'll be a confident, solutions focused communicator and enjoy using your initiative and drive to ensure you are fully equipped to best help our customers and wider teams. You'll be a real team player who enjoys working towards a common goal, having fun while getting there. And, you will be keen to roll up your sleeves to provide assistance to the team on a range of other projects as they come about. The skills and experience you bring | Nga pukenga me nga wheako ka mau i a koe At least 2 years' experience in customer service delivery roles, preferably in a professional environment. Experience in event/course organisation would be an advantage. Well-developed relationship and communication skills. Excellent computer skills (MS Office), experience at effectively using and maintaining a CRM and confidence navigating the web. Experience with a Learning Management System (LMS) would be an advantage. Sound judgement and problem solving skills and the ability to work autonomously. A flexible and adaptable approach and able to prioritise your work. About us I Mo matou We're a small organisation, but we make a big impact. We have more than 10,500 members connected through our branch network and events programme. We offer governance training, services, content, and thought leadership in areas critical to good governance. We welcome people who want to make a difference, do good work every day, and reflect our values of manaakitanga, being learners for life, individuality, kaitiakitanga and courage. We have a professional and inclusive people-centric culture and offer competitive remuneration, flexible working and leave options, career and professional development, and a wellbeing programme and initiatives. Applications close 5 May 2024 and we'll be reviewing applications as they are received. Tuhono mai ki a matou o IoD – come join us at the IoD!
