The Role | Te mahiWe are seeking a Porter/Concierge to provide an exceptional level of service that exceeds expectations of our guests.Who We Are | Ko Wai MatouNovotel Christchurch Airport is part of the Hind Management Group (NZ Employer of Choice 2022). Novotel and Hind Management believe in empathy, understanding and accommodating differences. We believe that 'we are all valued' and our success is a direct reflection of our people, teamwork, passion and professionalism.As part of the global Accor Hotels brand, you can be sure your career pathways and opportunities are endless!This is a permanent full-time role based at Novotel Christchurch Airport with an hourly rate of $ per hour.Responsibilities | Nga haepapa Assist with guest enquiries Ensure guest messages, dry cleaning are delivered in a timely manner Communicate with DM or FOM of any issue/s that are raised Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services Record all luggage stored in an orderly mannerKeep the luggage store room tidy and accessible at all timesFollow any emergency procedures from DM when an emergency arisesMust be updated on the knowledge of all room categories and amenitiesHotel security floor checksRegularly inspect the lobby and public areas to ensure that the standards of the hotel are maintained and comfortable for guests, visitors as well as employees.RequirementsAbout you | Ko koe tenei Commit to minimum of 32 hours per week Ability to work shifts. Full driver's license. Professional personal presentation and a great work ethic. Ability to work well within a team and build and maintain successful working relationships.Excellent organisational skills, able to prioritise conflicting tasks professionally.Strong guest service orientation. Demonstrates initiative and flexibility. Right to Work in NZ. BenefitsWe are all valued | He kura te tangata Discounts at our hotels, restaurants and spas across our network Staff, family and friends rates at our hotels Meals on duty and uniform provided Excellent reward & recognition events Service and anniversary gifts and benefits Wellbeing programme including Health insurance discounts Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.Nau mai, haere mai, tauti mai!Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 3042714or email our Talent Acquisition Team at . We will aim to respond within 48 hours Monday to Friday 9am - 5pm.We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.Our ValuesE MANAWANUI ANA MATOU - WE CAREKA WHAI MATOU I TE TIKA - WE DO THE RIGHT THINGKA MAHI TAHI MATOU - WE WORK TOGETHER
