TVH is a market leader in the aftermarket distribution of parts and accessories for materials handling, agricultural, small earth moving and AWP equipment globally and in New Zealand.
About the role:We are seeking an experienced Parts Interpreter, with a primary focus on providing exceptional customer service and expert parts advice to our customers over the counter and via telephone and email.
Responsibilities include:Customer support and enquiries – via email, telephone and counter sales
Automotive Parts Identification and Catalogue Interpreting
Order entry and processing
Provide updates to customers on order status, pricing, product range and estimated delivery times
Provide assistance to external Sales and Warehouse teams as required
About you – Skills, experience and qualifications:A passion for all things automotive.
Experience in the use of automotive parts catalogues and parts identification for any of the forklift, materials handling, construction machinery, MEWP, tractor industries or more
You may have a service or technical background with knowledge of parts cataloguing and interpreting
Results-focused, with a passion for customer service
Confident computer skills, including the ability to learn an in-house ERP system and online webshop.
Excellent verbal and written communication skills
Outgoing, confident, and an all-round personality with a good sense of humour.
Interest in new challenges, be a self-starter and work as part of a team with minimum supervision.
We can offer you:Recognition programs and team incentives for your performance
The opportunity to join a dynamic global company that is a leader in its field
Ongoing training and career development
TVH Nudge: our health and wellbeing program that provides you with opportunities to make healthy daily choices.
Candidates must be available to start and eligible to work in New Zealand.
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Father of 6 / Problem solver / Camping lover
I love swimming, camping and being a father to six kids. People will probably describe me as a good listener, reliable friend and a thoughtful problem solver.
These characteristics also help me in my job. I am always open to listen to the customers' needs and am eager to take away their troubles and find solutions. I love the diversity that comes with it.
Rugby fanatic / Volunteer / Everybody's friend
Rugby plays a big part in my life. I am involved in the organisation of rugby in the East Midlands. And I got accepted as a volunteer for the Commonwealth Games.
I love to please customers. As a key account manager I look after some of our biggest customers. Together with the great people I get to work with of course.
I get along with people from all walks of life. Being friendly, outgoing and using a sense of humour works miracles.
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