Job Description:
Methven is currently seeking a talented Online Web Chat Specialist to join our team in Tauranga, Bay Of Plenty, NZ. This is a part-time entry-level position perfect for someone who is driven, passionate, cooperative, and emotionally intelligent. No prior experience is required, making this an excellent opportunity for individuals looking to start their career in the online customer service industry.
Responsibilities:- Provide exceptional customer service through online web chat, assisting customers with inquiries, product information, and support.- Respond to customer inquiries promptly and effectively, ensuring satisfaction and resolution of issues.- Utilize a friendly and professional tone to communicate with customers and represent the Methven brand positively.- Collaborate with team members to ensure a seamless and consistent customer experience across all online platforms.- Stay up-to-date on product knowledge, promotions, and company policies to provide accurate and timely information to customers.- Work with the customer service team to address any escalated issues or complaints in a respectful and efficient manner.
Requirements:- High school diploma or equivalent.- Excellent written communication skills.- Ability to multitask and prioritize in a fast-paced environment.- Strong attention to detail and problem-solving skills.- Proficiency in using online chat platforms and customer service software.- Ability to work flexible hours, including evenings and weekends.
Personality Traits:- Driven- Passionate
Soft Skills:- Cooperation- Emotional intelligence
Benefits:- Medical coverage- Paid sick leave- Employee discounts
Working Environment:At Methven, we embrace a culture that challenges norms and encourages bold thinking. We foster a collaborative and inclusive work environment where your ideas and contributions are valued.
Deadline to Apply: June 7, 2024
Equal Opportunity Statement:Methven is an equal opportunity employer and is committed to building a diverse workforce. We welcome and encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
