Online Web Chat Manager

Job Description: Discovery Communications is seeking a resourceful and dedicated Online Web Chat Manager to join our team in Nelson, NZ. The ideal candidate will have at least 7 years of experience in online chat management and will be responsible for overseeing and managing all aspects of our web chat platform. Responsibilities:1. Manage and optimize the online web chat platform to increase customer engagement and satisfaction.2. Develop and implement strategies to increase the efficiency and effectiveness of the web chat team.3. Monitor chat conversations to ensure quality and accuracy in responses.4. Train and mentor web chat agents to improve their performance and customer service skills.5. Analyze key performance indicators to identify trends and make data-driven decisions to improve the web chat experience.6. Collaborate with other departments to ensure seamless integration of the web chat platform with other customer service channels.7. Stay up-to-date on industry trends and best practices in online chat management. Requirements:1. Bachelor's degree in Marketing, Business, or related field.2. Minimum of 7 years of experience in online chat management.3. Strong presentation and persuasion skills.4. Excellent communication and interpersonal skills.5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.6. Strong analytical and problem-solving skills.7. Experience with chat platforms and customer service systems. Personality traits:- Resourceful- Dedicated Soft skills:- Presentation- Persuasion Benefits:- Paid sick leave- Visa sponsorship- Relocation allowance Working environment:At Discovery Communications, we cultivate leaders who foster inclusivity and mentorship. We believe in providing a supportive and collaborative environment where employees can thrive and grow in their careers. Deadline to apply: ******** Equal opportunity statement:Discovery Communications is an equal opportunity employer and is committed to providing a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.