Online Support Manager

Job Description: Crimson Education is seeking a highly experienced Online Support Manager to join our team in Wellington, NZ. As the Online Support Manager, you will be responsible for leading a team of online support specialists to ensure seamless communication and support for our online platform users. This position is part-time and requires a mid-to-senior level of experience with at least 6 years in a similar role. Responsibilities:1. Lead and manage a team of online support specialists to provide exceptional customer service and technical support to our online platform users.2. Develop and implement strategies to optimize the online support process and improve overall user experience.3. Collaborate with cross-functional teams to identify and address any technical issues or improvements needed for the online platform.4. Analyze user feedback and data to identify trends and opportunities for enhancing the online support services.5. Train and mentor team members to continuously improve their skills and knowledge in online support best practices.6. Monitor key performance indicators and metrics to track the effectiveness of the online support team and make data-driven decisions for improvement. Requirements:1. Bachelor's degree in a related field.2. 6+ years of experience in online support or customer service roles.3. Strong leadership skills with the ability to motivate and inspire a team.4. Excellent critical thinking and problem-solving abilities.5. Ability to work independently and efficiently in a fast-paced environment.6. Strong communication skills and the ability to collaborate effectively with cross-functional teams. Personality traits:- Independent- Motivated Soft skills:- Leadership- Critical thinking Benefits:- Free accommodation- Paid sick leave- Training & professional development opportunities Working environment:At Crimson Education, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member is valued and respected. Equal Opportunity Statement:Crimson Education is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified individuals are encouraged to apply. Deadline to apply: ******** Join our team at Crimson Education and help us make a positive impact on the future of online education!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.