Online Support Associate

The Online Support Associate at Western Union in Dunedin, Otago, NZ will be responsible for providing exceptional customer support to clients utilizing Western Union's online services. This individual will handle inquiries, troubleshoot technical issues, and ensure a seamless user experience for all online transactions. Responsibilities:- Respond to customer inquiries via email, chat, and phone in a timely and professional manner- Troubleshoot technical issues related to online transactions- Assist customers with account management and online payment processes- Collaborate with internal teams to resolve customer issues and improve overall online support processes- Maintain accurate records of customer interactions and transactions- Stay up to date on company products, services, and policies to provide accurate information to customers- Provide feedback to management on customer trends and issues Requirements:- Minimum of 4 years of experience in customer support or a related field- Hardworking and driven attitude with a passion for providing excellent customer service- Strong project management skills and the ability to make informed decisions in a fast-paced environment- Excellent communication skills, both written and verbal- Ability to work independently and as part of a team- Comfortable using various online platforms and tools- Strong attention to detail and problem-solving skills Benefits:- Free accommodation- Paid overtime- Retirement plan- Opportunity to build strong relationships with colleagues, clients, and partners Equal Opportunity Statement:Western Union is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment. Deadline to apply: ******** Join our team at Western Union and be a part of a dynamic and supportive work environment where your contributions are valued and rewarded.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.