Online Support Associate

Job Description: Booktrack is seeking a motivated and energetic Online Support Associate to join our team in Christchurch, Canterbury, NZ. As an entry-level position, we are looking for someone with at least 1 year of experience in a customer service or support role. Responsibilities: - Provide online support to customers via chat, email, and phone - Assist customers with troubleshooting technical issues with our online platform - Communicate effectively with customers to ensure their needs are met in a timely manner - Collaborate with other team members to address customer concerns and provide solutions - Maintain accurate records of customer interactions and transactions - Stay up-to-date with product knowledge and company policies Requirements: - Energetic and independent personality - Strong time management skills - Ability to work well in a team environment - Excellent communication skills - Experience in customer service or support roles preferred - Proficiency with computer systems and online platforms Benefits: - Employee discounts on Booktrack products - Relocation allowance for eligible candidates - Vision insurance coverage Working Environment: At Booktrack, you will be part of an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing top-notch customer service and support to our users, while also fostering a collaborative and inclusive work culture. Deadline to Apply:March 17, 2024 Equal Opportunity Statement:Booktrack is an equal opportunity employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.