Online Support Assistant

Job Description: Tenneco is seeking a reliable and motivated Online Support Assistant to join our team in Nelson, NZ. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role. Responsibilities:1. Provide online support to customers through email, live chat, and social media platforms.2. Resolve customer inquiries and issues in a timely and professional manner.3. Assist in maintaining online databases and updating product information.4. Collaborate with other departments to ensure a seamless online customer experience.5. Monitor online reviews and feedback to identify areas for improvement.6. Analyze customer data and trends to make recommendations for enhancing online support services.7. Work with the marketing team to develop online promotional campaigns and initiatives.8. Assist in training new team members on online support processes and procedures. Requirements:1. Highly reliable and motivated individual with excellent communication skills.2. Strong negotiation and analytical abilities.3. Proficiency in Microsoft Office and online customer support platforms.4. Experience working in a fast-paced online support environment.5. Bachelor's degree in Marketing, Business, or related field preferred. Benefits:- Travel and spending expenses covered- Paid Time Off (PTO)- Company transportation provided Working Environment:At Tenneco, we flourish in a culture that embraces change and responds resiliently. We encourage our employees to think creatively and adapt to new challenges. Equal Opportunity Statement:Tenneco is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.