Overview:StretchSense, a leading company in the field of wearable technology, is seeking a passionate and reliable Online Support Assistant to join our team in Tauranga, Bay Of Plenty, NZ. This part-time position at the associate level requires a minimum of 3 years of experience in a similar role. The ideal candidate will possess strong time management and cooperation skills to provide exceptional support to our online customers.
Responsibilities:- Respond to customer inquiries and provide support through various online platforms such as email, live chat, and social media.- Troubleshoot technical issues and guide customers through the resolution process.- Maintain accurate records of customer interactions and follow up on any outstanding issues.- Collaborate with other team members to improve the overall customer support experience.- Keep up-to-date with product knowledge and industry trends to better assist customers.
Requirements:- 3 years of experience in an online support role or similar customer service position.- Strong communication skills and the ability to convey complex information in a clear and concise manner.- Proficiency in using online communication tools and customer relationship management software.- Ability to work independently and prioritize tasks in a fast-paced environment.- A passion for technology and a genuine desire to help customers.
Personality Traits:As an Online Support Assistant at StretchSense, we value individuals who are passionate about their work and can be relied upon to deliver exceptional support to our customers.
Soft Skills:Successful candidates will demonstrate strong time management skills and the ability to cooperate with team members to achieve common goals.
Benefits:StretchSense offers training and professional development opportunities to help employees grow in their careers. In addition, employees receive free food and a relocation allowance if necessary.
Working Environment:At StretchSense, we prioritize understanding and empathy in all interactions with customers. Our goal is to provide a positive and supportive experience for every customer who reaches out for assistance.
Equal Opportunity Statement:StretchSense is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
