Online Support Assistant

Job Description: Code Avengers is seeking a dynamic and adaptable Online Support Assistant to join our team in Auckland, NZ. As a part-time Associate Level position, the Online Support Assistant will be responsible for providing high-quality support to our online users and ensuring a positive user experience. Responsibilities:1. Respond to user inquiries and provide technical support via email, chat, and phone.2. Troubleshoot and resolve user issues related to our online learning platform.3. Assist in the development and maintenance of user support resources such as FAQs and tutorials.4. Collaborate with the development team to escalate and resolve complex technical issues.5. Monitor user feedback and provide insights to improve the user experience.6. Assist in user onboarding and training sessions.7. Maintain accurate records of user interactions and resolutions. Requirements:1. 4 years of experience in a customer support or technical support role.2. Strong communication skills and the ability to effectively communicate technical information to non-technical users.3. Energetic and adaptable personality with a strong customer service orientation.4. Proficient in negotiation and time management skills.5. Ability to work independently and as part of a team.6. Familiarity with online learning platforms and basic technical troubleshooting concepts.7. Bachelor's degree in Computer Science or a related field is preferred. Benefits:- Parental leave for all new parents.- Training and professional development opportunities.- Remote work flexibility to promote work-life balance. Working Environment:At Code Avengers, we cultivate leaders who foster inclusivity and mentorship. Our team values diversity and collaboration to create a supportive and innovative work environment. Deadline to Apply:April 23, 2024 Equal Opportunity Statement:Code Avengers is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other protected status in accordance with applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.