Job Description:
Genuine Parts is seeking a dynamic and customer-centric individual to join our team as an Online Live Chat Specialist in Nelson, NZ. As an Entry Level Online Live Chat Specialist, you will be responsible for providing exceptional customer service through live chat, assisting customers with inquiries, troubleshooting issues, and ultimately ensuring a positive online shopping experience.
Responsibilities:- Engage with customers through live chat to answer inquiries, provide product information, and assist with purchasing decisions- Resolve customer complaints and issues effectively and efficiently- Collaborate with other departments to ensure accurate and timely responses to customer queries- Utilize strategic planning to identify opportunities for improvement in the online shopping experience- Maintain accurate records of customer interactions and transactions- Stay current on product knowledge and promotional offerings- Meet and exceed performance targets for customer satisfaction and response times
Requirements:- Independent and dedicated individual who thrives in a fast-paced environment- Strong communication skills and the ability to adapt to different communication styles- Ability to think critically and problem-solve in real-time- Strong computer skills and familiarity with live chat platforms or customer service software is preferred- A positive attitude and customer-oriented mindset- High school diploma or equivalent
Benefits:- Paid Time Off (PTO)- Free food provided during work hours- Travel opportunities for top-performing employees
Working Environment:At Genuine Parts, we value and support our employees in their personal and professional development. We provide a collaborative and inclusive work environment where employees are encouraged to grow and succeed.
Equal Opportunity Statement:Genuine Parts is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Deadline to apply: ********
If you are passionate about providing exceptional customer service and enjoy interacting with customers online, we encourage you to apply for the Online Live Chat Specialist position at Genuine Parts in Nelson, NZ. Join our team and be a part of a company that values its employees and their growth.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
