Online Live Chat Manager

Job Description: Exxon Mobil is seeking a dynamic and experienced Online Live Chat Manager to join our team in Dunedin, Otago, NZ. As a Mid-to-Senior Level professional with at least 6 years of experience in online customer service management, you will be responsible for leading our online live chat team and ensuring exceptional customer service delivery. Responsibilities:- Manage and oversee the online live chat team, including hiring, training, and performance management- Develop and implement strategies to improve customer service and satisfaction through the live chat platform- Monitor chat interactions to ensure quality and consistency in responses- Analyze data and metrics to identify trends and opportunities for improvement- Collaborate with other departments to ensure a seamless customer experience across all channels- Stay up-to-date on industry trends and best practices in online customer service Requirements:- Bachelor's degree in a related field- Proven experience in online customer service management- Strong leadership skills and the ability to motivate and inspire a team- Excellent communication and decision-making skills- Energetic and reliable personality traits- Presentation skills- Visa sponsorship available Benefits:- Visa sponsorship- Paid overtime- Life insurance Working Environment:At Exxon Mobil, we strive to spark creativity and motivation in an environment that inspires greatness. We value innovation and collaboration to drive success and make a positive impact on our customers and the community. Deadline to apply: ******** Equal Opportunity Statement:Exxon Mobil is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.