Job Description: We are looking for a dynamic and experienced Online Live Chat Manager to join our team at Qualcomm in Dunedin, Otago, NZ. As a Mid-to-Senior Level professional with at least 7 years of experience in online customer service, you will be responsible for managing and enhancing our online chat platform to provide exceptional customer service and support. Responsibilities:- Manage and oversee the online live chat platform, ensuring timely responses and high-quality interactions with customers- Develop strategies to optimize the online chat experience and increase customer satisfaction- Train and support a team of chat representatives to ensure consistency and efficiency in communication- Monitor chat conversations to identify trends, issues, and opportunities for improvement- Collaborate with other departments to ensure alignment and integration of chat services with overall customer support efforts- Analyze chat data and metrics to track performance and drive improvements in the chat platform- Stay up-to-date on industry trends and best practices in online customer service to continually improve the chat experience Requirements:- Bachelor's degree in Business, Marketing, or a related field- 7+ years of experience in online customer service, with at least 3 years in a management or leadership role- Proven track record of success in managing online chat platforms and delivering exceptional customer service- Strong communication skills and ability to lead a team in a fast-paced environment- Adaptable mindset and confidence in handling customer inquiries and issues- Innovative thinker with a focus on continuous improvement and delivering results- Excellent presentation skills to effectively train and support chat representatives Benefits:- Disability insurance- Employee discounts- Company transportation Working Environment:At Qualcomm, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As an Online Live Chat Manager, you will have the opportunity to grow and develop your skills in a supportive and collaborative environment. Deadline to Apply: April 29, 2024 Equal Opportunity Statement:Qualcomm is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals to apply, regardless of race, gender, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
