Online Customer Support Representative

Job Description: IMAGR is looking for a dedicated and hardworking Online Customer Support Representative to join our team in Christchurch, Canterbury, NZ. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer support roles. Responsibilities:- Answering customer inquiries via email, chat, and phone in a timely and professional manner- Troubleshooting and resolving customer issues regarding our online platform- Providing product information and assistance to customers- Documenting customer interactions and feedback for internal review- Collaborating with other departments to ensure customer satisfaction- Monitoring customer feedback and escalating issues as needed Requirements:- Excellent communication skills and a strong customer-centric mindset- Ability to work independently and as part of a team- Proficiency in computer skills and familiarity with online platforms- Strong problem-solving and critical thinking skills- Previous experience in customer support roles is a plus- Bachelor's degree or equivalent work experience preferred Personality Traits:- Dedicated- Hardworking Soft Skills:- Presentation skills- Critical thinking Benefits:- Paid overtime- Retirement plan- Medical coverage Working Environment:At IMAGR, we promote equality and fairness for all employees. We believe in creating a positive and inclusive workplace where every team member is respected and valued. Deadline to Apply: ******** Equal Opportunity Statement:IMAGR is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We strive to create a diverse and inclusive work environment where all employees feel welcome and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.