Online Contact Center Associate

At Jade Software Corporation, we are seeking a motivated and driven individual to join our team as an Online Contact Center Associate in Christchurch, Canterbury, New Zealand. This part-time entry-level position is perfect for someone looking to kickstart their career in the technology industry. Responsibilities:- Handle incoming customer inquiries via online chat, email, and phone in a timely and professional manner- Assist customers with product information, technical support, and issue resolution- Collaborate with internal teams to ensure customer needs are met and issues are resolved quickly- Maintain accurate and detailed records of customer interactions and transactions- Continuously improve customer service processes and procedures to enhance the overall customer experience- Work on special projects and assignments as needed to support the Contact Center team Requirements:- Strong communication skills and a customer-focused approach- Ability to work well under pressure and handle multiple tasks simultaneously- Proficiency in basic computer skills and Microsoft Office applications- Proven ability to work effectively in a team-oriented environment- Must be driven, resourceful, and have a passion for learning and growth- Soft skills in project management and teamwork are a plus Benefits:- Profit sharing opportunities to reward your hard work and dedication- Free accommodation for a work-life balance that supports your well-being- Medical coverage to ensure you have access to quality healthcare Working Environment:At Jade Software Corporation, we pride ourselves on creating a working environment that encourages creativity and innovation. You will have the opportunity to unleash your creativity and contribute to projects that drive our company forward. Deadline to Apply:Please submit your application by March 27, 2024, to be considered for this exciting opportunity. Equal Opportunity Statement:Jade Software Corporation is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We value and celebrate differences in race, gender, age, religion, sexual orientation, and physical abilities. All qualified applicants will receive consideration for employment without regard to these characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.