Online Customer Success Officer

Job Description:NiSource is seeking a part-time Online Customer Success Officer to join our team in Dunedin, Otago, NZ. As an Associate level position, we are looking for individuals with at least 3 years of experience who are hardworking, motivated, and possess strong research and cooperation skills. Responsibilities:- Manage and build relationships with online customers to ensure their success and satisfaction with our products and services- Provide timely and professional responses to customer inquiries, complaints, and feedback through various online channels- Collaborate with internal teams to address customer issues and ensure a seamless customer experience- Analyze customer data and feedback to identify trends and opportunities for improvement- Develop and implement strategies to increase customer retention and loyalty- Stay up-to-date on industry trends and best practices in online customer success Requirements:- Bachelor's degree in business, marketing, or a related field- At least 3 years of experience in customer service or online customer success- Strong communication and interpersonal skills- Ability to multitask and prioritize in a fast-paced environment- Proficiency in Microsoft Office and customer relationship management (CRM) software Benefits:- Disability insurance- Travel opportunities- Paid Time Off (PTO) Working Environment:At NiSource, we believe in fostering a culture that embraces change and responds resiliently. Our team members are encouraged to take on new challenges, innovate, and collaborate to achieve success. Deadline to Apply:May 17, 2024 Equal Opportunity Statement:NiSource is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all individuals can thrive.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.