Job Description: Rocketwerkz, a leading game development company located in Dunedin, Otago, NZ, is seeking a dedicated and resilient Online Customer Service Manager to join our team on a part-time basis at the Associate Level. With at least 5 years of experience in customer service, the ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for exceeding customer expectations. Responsibilities:1. Act as the primary point of contact for all customer inquiries, feedback, and complaints via online platforms such as email, social media, and live chat.2. Address customer concerns promptly and professionally, ensuring a high level of customer satisfaction.3. Develop and implement strategies to improve the overall customer service experience.4. Collaborate with other departments to resolve customer issues and provide timely updates to customers.5. Monitor customer feedback and trends to identify areas for improvement.6. Train and mentor customer service representatives to ensure consistent service quality.7. Analyze customer data and trends to identify opportunities for business growth.8. Maintain accurate records of customer interactions and feedback for internal reporting. Requirements:1. Bachelor's degree in Business Administration or related field preferred.2. Minimum of 5 years of experience in customer service, preferably in an online setting.3. Excellent communication and interpersonal skills.4. Strong problem-solving and decision-making abilities.5. Ability to work independently and as part of a team.6. Proficiency in customer service software, CRM systems, and Microsoft Office Suite.7. Persuasion and people management skills.8. Dedicated and resilient personality traits. Benefits:1. Travel opportunities for industry events and conferences.2. Medical coverage for part-time employees.3. Free accommodation for company-related travel. Working Environment:At Rocketwerkz, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional service and creating positive experiences for our customers. Deadline to Apply: March 7, 2024 Equal Opportunity Statement:Rocketwerkz is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workplace and encourage all qualified individuals to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
