Job Description: We are looking for a dynamic and customer-focused Online Customer Service Associate to join Nike in Dunedin, Otago, NZ. As an Entry Level part-time position, you will be responsible for providing exceptional customer service to our online shoppers. This position requires 1 year of experience in customer service. Responsibilities:- Respond to customer inquiries via email, chat, and social media in a timely and professional manner- Assist customers with product information, order status, shipping details, and returns- Process online orders accurately and efficiently- Troubleshoot and resolve customer concerns, complaints, and issues- Work collaboratively with cross-functional teams to ensure a seamless customer experience- Maintain a thorough understanding of Nike products, promotions, and policies- Meet and exceed customer satisfaction goals and metrics Requirements:- Resourceful and energetic individual with a passion for customer service- Excellent presentation and communication skills- Ability to work well in a team environment and cooperate with colleagues- High school diploma or equivalent- Proficiency in computer systems and online platforms- Flexibility to work on evenings, weekends, and holidays- Knowledge of athletic footwear and apparel is a plus Benefits:- Free accommodation for eligible employees- Employee discounts on Nike products- Retirement plan options- Opportunity to give back to the community through corporate social responsibility initiatives Equal Opportunity Statement:Nike is an equal opportunity employer and is committed to diversity in the workplace. We celebrate individual differences and believe that our diverse workforce makes us stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Deadline to apply: ******** Join us at Nike and be a part of a team that is dedicated to providing exceptional customer service and making a positive impact on the community through our corporate initiatives. Apply now to be considered for this exciting opportunity!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
