Job Description: Lincoln National is seeking a dynamic and hardworking individual to join our team as an Online Contact Center Officer. This part-time position is perfect for someone who is energetic, detail-oriented, and eager to provide excellent customer service to our clients. Responsibilities:1. Respond to customer inquiries via online platforms such as chat, email, and social media.2. Provide accurate and timely information to customers regarding products, services, and policies.3. Assist customers with account maintenance, billing inquiries, and technical support issues.4. Resolve customer complaints and issues in a professional and timely manner.5. Collaborate with other departments to ensure a seamless customer experience.6. Maintain customer records and documentation accurately and securely.7. Meet individual and team performance goals set by management. Requirements:1. 1 year of relevant experience in a customer service or contact center role.2. Excellent communication skills, both written and verbal.3. Strong time management and problem-solving skills.4. Ability to work in a fast-paced environment and multitask effectively.5. Proficiency in Microsoft Office and online communication tools.6. Must be a team player and able to work collaboratively with colleagues.7. High school diploma or equivalent required. Benefits:1. Travel and spending expenses covered for work-related activities.2. Paid sick leave and vacation time.3. Visa sponsorship for qualified candidates. Working Environment:At Lincoln National, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and positive work environment where every employee can thrive and grow professionally. Equal Opportunity Statement:Lincoln National is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment without regard to their protected veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. Deadline to Apply: May 1, 2024 If you meet the qualifications and are ready to join a dynamic team of professionals, we encourage you to apply for the Online Contact Center Officer position at Lincoln National in Nelson, NZ. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
