Job Description:
SanDisk, a leading technology company, is seeking a full-time Online Contact Center Assistant to join our team in Hamilton, Waikato, NZ. As an Associate-level role, the ideal candidate will have at least 2 years of experience in a similar position. We are looking for someone who is adaptable, hardworking, and possesses excellent attention to detail and project management skills.
Responsibilities:- Handle customer inquiries via online channels such as chat, email, and social media- Assist customers with product information, order inquiries, and technical support- Maintain a high level of customer satisfaction by providing timely and accurate responses- Collaborate with other departments to resolve customer issues and provide feedback for process improvements- Manage and prioritize customer inquiries to meet service level agreements- Monitor online contact center metrics and provide regular reports on performance
Requirements:- 2+ years of experience in customer service or online contact center role- Excellent communication skills, both written and verbal- Ability to multitask and work in a fast-paced environment- Proficiency in Microsoft Office and CRM systems- Strong attention to detail and problem-solving skills- Project management experience is a plus- Bachelor's degree in a related field is preferred
Benefits:- Company equipment provided- Travel opportunities for training and conferences- Company transportation for commuting to and from work- Competitive salary and benefits package
Working Environment:At SanDisk, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and collaboration to drive our success in the fast-paced technology industry. Our team values diversity and inclusivity, and we support each other in achieving our goals.
Equal Opportunity Statement:SanDisk is an equal opportunity employer and is committed to providing a workplace that is free of discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, nationality, age, disability, or any other characteristic protected by applicable laws.
Deadline to apply: May 24, 2024
If you meet the requirements and are interested in joining our team, please submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to the SanDisk family.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
