Online Contact Center Assistant

Job Description: Global Partners is seeking a part-time Online Contact Center Assistant to join our team in Auckland, New Zealand. As an Associate Level position, the Online Contact Center Assistant will play a key role in supporting the online customer service operations of the company. The ideal candidate must have a minimum of 2 years of relevant experience and possess a resourceful and independent personality. Responsibilities:- Respond to customer inquiries via various online communication channels such as chat, email, and social media- Resolve customer issues in a timely and professional manner- Assist with order processing and tracking- Generate reports on customer interactions and trends- Collaborate with other team members to improve online customer service processes- Conduct research to better understand customer needs and preferences- Support the implementation of online marketing campaigns and promotions- Assist with other ad-hoc tasks as needed Requirements:- 2 years of experience in a customer service or contact center role- Strong communication and presentation skills- Resourceful and independent thinker who can problem-solve effectively- Proficiency in using online communication tools and platforms- Ability to multitask and prioritize tasks effectively- Knowledge of online customer service best practices- Experience with online marketing is a plus Benefits:- Dental insurance- Joining Bonus- Gym membership Working Environment:At Global Partners, we believe in fostering a culture that embraces change and responds resiliently to challenges. Our team members are encouraged to be innovative, collaborative, and adaptable in their approach to work. Deadline to apply: April 17, 2024 Equal Opportunity Statement:Global Partners is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran. We strive to create a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.