Job Description: 2degrees is seeking a part-time Online Client Support Associate to join our team in Nelson, NZ. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in client support. Responsibilities:- Provide online support to clients via email, chat, and social media platforms- Respond to client inquiries regarding products, services, and account information- Resolve client issues in a timely and professional manner- Escalate complex issues to the appropriate team members- Maintain accurate records of client interactions and transactions- Collaborate with team members to improve client support processes- Stay up-to-date on product knowledge and industry trends- Meet and exceed client satisfaction goals Requirements:- Independent and hardworking mindset- Strong communication skills, both written and verbal- Excellent time management and organizational skills- Ability to work well under pressure and in a fast-paced environment- Proficiency in basic computer applications- High school diploma or equivalent Benefits:- Relocation allowance for eligible candidates- Free accommodation during training period- Paid Time Off (PTO) for part-time employees- Opportunities for career growth and advancement Working Environment:At 2degrees, we prioritize understanding and empathy in all client interactions. We believe in providing exceptional support and service to all clients, regardless of their backgrounds or circumstances. Our team members are encouraged to foster a positive and inclusive environment where clients feel valued and supported. Deadline to Apply:Please submit your application by March 19, 2024. Equal Opportunity Statement:2degrees is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, including minorities, women, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
