Online Call Center Assistant

Job Description: We are looking for a motivated and hardworking Online Call Center Assistant to join our team at D.R. Horton in Dunedin, Otago, NZ. As an Entry Level position, no prior experience is required. The ideal candidate will possess strong problem-solving and analytical skills. Responsibilities:- Answer incoming calls from customers and provide information or assistance as needed.- Respond to customer inquiries via email or live chat.- Make outbound calls to follow up with customers on previous interactions.- Document all customer interactions in the company's CRM system.- Assist in resolving customer complaints or issues in a timely and efficient manner.- Collaborate with other team members to improve overall customer satisfaction. Requirements:- High school diploma or equivalent.- Excellent communication skills, both verbal and written.- Strong problem-solving and analytical abilities.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.- Proficiency in using basic computer software and CRM systems. Benefits:- Disability insurance.- Paid Time Off (PTO).- Remote work flexibility. Working Environment:At D.R. Horton, we believe in recognizing and rewarding our employees based on performance and merit. We provide a supportive and inclusive work environment where everyone has the opportunity to succeed. Deadline to Apply:April 27, 2024 Equal Opportunity Statement:D.R. Horton is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.