Online Account Support Specialist

Job Description: Genesis Energy is seeking a part-time Online Account Support Specialist to join our team in Nelson, NZ. As an Associate-level position, the ideal candidate will have at least 2 years of experience in a similar role. The Online Account Support Specialist will be responsible for providing online account support to customers, troubleshooting technical issues, and maintaining customer satisfaction. Responsibilities:- Provide online account support to customers via email, chat, and phone- Troubleshoot technical issues related to online accounts- Maintain accurate records of customer interactions and transactions- Assist with account setup and password resets- Educate customers on account features and benefits- Collaborate with internal teams to resolve customer issues in a timely manner- Stay up-to-date on company products and services- Assist in training new team members Requirements:- Confident and resourceful personality traits- Excellent communication skills- High emotional intelligence- 2+ years of experience in a similar role- Proficiency in Microsoft Office and online account management systems- Strong problem-solving skills- Ability to multitask and work in a fast-paced environment Benefits:- Life insurance- Travel and spending expenses- Relocation allowance Working Environment:At Genesis Energy, we leverage data to inform decisions and drive strategic initiatives. Our team values collaboration, innovation, and continuous improvement. Deadline to apply: ******** Equal Opportunity Statement:Genesis Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.