Online Account Support Manager

Biomatters is seeking a highly motivated and experienced Online Account Support Manager to join our team in Wellington, NZ. As an Associate Level position, the ideal candidate will have a minimum of 5 years of relevant experience in online account management or customer support roles. Responsibilities:1. Manage and oversee all aspects of online account support for Biomatters' clients.2. Develop and maintain a deep understanding of our products and services to effectively support and train clients.3. Work closely with sales teams to onboard new clients and ensure a smooth transition.4. Provide guidance and support to clients on technical issues, troubleshooting, and platform usage.5. Collaborate with the marketing team to develop and implement strategies to enhance customer satisfaction and retention.6. Analyze customer data and feedback to identify trends and opportunities for improvement.7. Prepare and deliver presentations to clients on product updates, best practices, and new features.8. Act as a liaison between clients and internal teams to ensure timely resolution of issues. Requirements:1. Bachelor's degree in business, marketing, or a related field.2. Proven track record of at least 5 years in online account management or customer support roles.3. Strong communication and interpersonal skills.4. Resilient and resourceful mindset to handle challenging situations effectively.5. Ability to think critically and make data-driven decisions.6. Experience with CRM systems and online support platforms.7. Excellent presentation skills.8. Visa sponsorship and travel & spending expenses provided. Benefits:1. Medical coverage for employees and their dependents.2. Visa sponsorship for international candidates.3. Travel and spending expenses covered for business-related trips.4. Opportunities for professional growth and development within the company's dynamic working environment. Equal Opportunity Statement:Biomatters is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of race, gender, religion, age, disability, or any other characteristic protected by law. Deadline to apply: ******** Join our team at Biomatters and be part of a dynamic and innovative company that values its employees and encourages professional growth and development. Apply now to take the next step in your career as an Online Account Support Manager.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.