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Refine searchWork type Contract 1 Full time 1 Locations Auckland, New Zealand 1 Categories Supervisor / Team Leader 1 Northern Client Services Team Leader Apply now Job no: 495655
Work type: Contract, Full time
Location: Auckland, New Zealand
Categories: Supervisor / Team Leader
About us
Qube is Australia's largest integrated provider of import and export logistics services with a market capitalisation of around $5 billion as of 30 June 2023. We operate in over 180 locations across Australia, New Zealand, and Southeast Asia with a workforce of more than 10,000 employees.
Our purpose is to help our customers, communities, industries, and people to Thrive through a relentless focus on our five priorities – Safety, Wellbeing, Planet, Opportunity, and Performance.
About the role Position: Northern Client Services Team Leader We are looking for an enthusiastic team member to lead our Client Services Team. Do you thrive on providing excellent service in a fast-paced environment? We have a prime opportunity for someone who is keen to learn about our business, gain valuable experience, apply themselves and grow with the company!
Status: Full Time – Fixed Term 1 year contract 10 June 2024 – 10 June 2025 Hours: 6:30am to 3:30pm Monday to Friday, (7am to 12pm Saturday as rostered). Duties: Your primary function will be to lead our Client Services team! Achieving operational efficiencies and flow, through efficient and effective leadership, planning and administrative practices whilst building and maintaining a reputation for quality and integrity. To develop a collaborative, high performing team environment, ensuring all stakeholder engagement is positive and results driven.
Some of your responsibilities will include:
Provide effective supervision of the Auckland based Client Services staff by setting objectives, coordinating daily workloads, and ensuring deadlines are met as well as identifying any issues where possible.Maintain a positive working environment through communication and motivational initiativesWork closely with the Depot Management, Logistics, Transport and Head Office teams to form collaborative and effective working relationships.Ensure that sufficient staff resourcing is maintained at all timesTrain, mentor, and support team members as required ensuring appropriate documentation is completed and up to datePromote our business and our professional image ensuring all internal and external interactions are professional and accurateAssist and support the implementation of new systems and procedures as required. Monitor and ensure complianceInstigate processes and a continuous improvement philosophy for a more effective and efficient service and work quality. Ensure all stakeholders are informed and standard operating procedures up to dateImplement all Head Office and Senior Management queries and requests as and when instructedCreate and maintain a Client Services manual, detailing daily, weekly and monthly tasks for all team member, processes, passwords and any other key information for Client Services StaffUpdate training plans for all staff as assigned by managementPopulate monthly reporting as assigned by managementAbout you Flexibility and adaptabilityA high attention to detailAbility to multitask and have good time managementPositive can-do attitude with the ability to demonstrate initiativeWell-spoken and a strong communicatorExperienced team leaderFriendly and approachableIf you are our ideal candidate, you will have industry experience this is a must have and essential for this role! You will receive all the training necessary to become successful in the role, it's all about having the right attitude!
Competitive salary packageFree health insurance (after six months of continuous employment)Regular social club eventsBe a part of a growing and supportive team environmentQube recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from people of all genders, ages, and backgrounds. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected on their unique strengths and characteristics.
If you want to invest in your future apply now and we will help you reach your full potential.
You must pass a pre-employment drug test and be eligible to work in New Zealand. If you would like more information on the position or would like to speak to the People and Capability team, you can call us on 0800 SCS JOBS (0800 727 5627). Advertised: 17 May 2024 New Zealand Standard Time
Applications close: 17 Jun 2024 New Zealand Standard Time
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