We are the professional body for directors and are at the heart of the governance community. We believe good governance has the power to positively transform organisations and society.We're looking for a Membership Advisor to support our members and help us drive our member engagement and the Chartered Membership Pathway.About the role | Mo te TurangaAs a Membership Advisor, you'll be focused on providing exceptional customer service to our members with a focus on contributing to our objectives of member engagement and participation in the Chartered Membership Pathway. You'll ensure our members have a positive, professional, and personalized experience.Your varied responsibilities will include:Working closely with and providing outstanding service to all candidates completing their Chartered Member Assessment, guiding, assisting, and managing expectationsManaging the administrative processes associated with assessments (communications, assignments, exams, and accounts)Assisting with membership retention and changes, updates, holds, resignations, and payment plans for membersProactively seeking out and implementing ongoing improvement to the day-to-day functions and processes across the services we provideAssisting members with inquiries related to categories and CPD requirementsFinancial administration including processing payments, generating credit notes, and invoicingAbout you | Mohou akeYou'll have a proven experience and absolute passion for providing exceptional customer service. You'll be a confident, solutions-focused communicator and enjoy using your initiative and drive to ensure you are fully equipped to best help our members and customers.You'll enjoy building and maintaining effective relationships with clients that last. You'll be a real team player who enjoys working towards a common goal, having fun while getting there.And, you will be keen to roll up your sleeves to provide assistance to the team on a range of other projects as they come about.The skills and experience you bring | Nga pukenga me nga wheako ka mau i a koeAt least 3 years' experience in customer service delivery roles, preferably in a professional environment. Experience working within a membership organization would be an advantage.Well-developed relationship/account management and communication skills.Knowledge/interest in reporting and highlighting key trends in dataExcellent computer skills (MS Office), experience at effectively using and maintaining a CRM and confidence navigating the web.Sound judgment and problem-solving skills and the ability to work autonomously.A flexible and adaptable approach and able to prioritize your work.About us | Mo matouWe're a small organization, but we make a big impact. We have more than 10,500 members connected through our branch network and events program.We offer governance training, services, content, and thought leadership in areas critical to good governance. We welcome people who want to make a difference, do good work every day, and reflect our values of manaakitanga, being learners for life, individuality, kaitiakitanga, and courage.We have a professional and inclusive people-centric culture and offer competitive remuneration, flexible working and leave options, career and professional development, and a wellbeing program and initiatives. You can find out more about us at .How to apply | Me pehea te tonoApplications close Friday 22 March 2024 and we'll be reviewing applications as they are received. If you would like to korero about this role or the position description you can contact us at ****** and we'll come back to you.Tuhono mai ki a matou o IoD – come join us at the IoD!#J-18808-Ljbffr
