Member Services Consultant - Les Mills Hutt City

Workingat Les Mills is challenging in all the right ways. We work hard, but man wehave fun!Whatwe do matters: Making Humans Fit for Life. So if you're looking for a job thatcombines your passion for customer service and administration with a bigpicture purpose….here it is! We're all about people growing and developing.This is where you can bring the best of you to work every day.Rightnow, we need a Member Services Consultant to join our Member Services team atour office based in Les Mills, Hutt City.Reportingto the National Member Services Team Leader, you will be working as part of ateam whose aim is to deliver outstanding service to our 12 clubs around thecountry, and ultimately our 50,000 members. Your exceptional customer serviceby phone and email will enhance member relations and improve member retentionrates.Akey focus for the role is resolving member issues/inquiries, managing membercontracts, monitoring billing and assisting in the correction of failedmembership accounts. This is where your strong administration and communicationskills will come in to play!Youwill ideally:Haveexcellent verbal and written communication skills (well-spoken, clearEnglish is essential)Loveworking with people and have the ability to stay calm and problem solve,even when under pressureHave ahigh level of accuracy, attention to detail and be confident in workingwith systems (we have an in-house CRM system) as well Microsoft Excel andWordHave afitness story and be committed to a healthy lifestyle1-2years' work experienceOurteam is passionate and relentless in the pursuit of health and wellness. Weexpect the best from ourselves and others.We have an entry level position available – this is a great opportunityto get your foot in the door for office-based work or a new career path.Remuneration $50,500 ($24.27 per hour) + free gymmembership.Thisrole is full-time for 40 hours per week, Monday – Friday 8am – 5pm.Please apply with your C.V and a cover letter telling usabout yourself!#J-18808-Ljbffr