What You'll Be Doing | Mo te TurangaAs a valued member of the team you will deliver exceptional customer service to our 1.8 million Members interacting with them via social media, phone and email. You will be an expert in AA Membership products, processes and systems, and support the Member Care team with administration activities. You will be given your own end to end case work to resolve and you will be required to undertake investigations, problem solve, communicate and negotiate with our members.You will resolve member enquiries via our different channels to ensure that queries are turned around quickly and efficiently with the member in mind and heart.Some of your day to day duties will includeProvide support and query resolution for AA MembersProvide support and manage the AA's social media communitiesGiving our AA Members a call to ensure their Membership is up to date, and that they are making the most of the products and servicesFlexibility & Balance / WFH Hybrid options available.About You | MouYou may have experience working in a similar role or currently working in retail or hospitality- regardless of experience we would love to hear from you. What's important is that you are a confident communicator who can easily adapt to a call centre environment. You are conscientious with strong attention to detail and can build relationships with customers with ease. Bring the right attitude and we'll provide the support and individualised training to help you thrive in the role.Self-management skills, including time managementStrong organisational skills and the ability to be resilient and efficient.Experience working with sensitive and confidential information and the ability to apply sound judgement to different situationsSomeone who is able to establish effective and strong relationships with internal and external stakeholdersWorking with the AA | Me mahi tahi tatou ki AAFor over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members. Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.Come join us and take your career on its next adventure!What We Offer | Nga ahuatanga kei a matouFree AA Membership for you and your whanauNZAA Super Scheme with 2% employer contributions on top of 3% KiwisaverA day off for your birthdayHybrid working arrangementDiscounted insuranceOur teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.
