Manager, Smart Collaboration Services

Finance and TechnologyPalmerston North
As Manager, Smart Collaboration Services you'll support the Associate Director, Infrastructure and Operations in providing the thought leadership, strategy development, tactical plans and domain architecture required to enable Massey to become a Smart, joined-up University.
We need a strong people leader to build high performing teams that will go the extra mile in supporting and operating a diverse and complex collaboration platform and associated services. You will lead the ITS Smart Collaboration Services team consisting of Network, Development and Systems Engineers and closely peer with other teams in Infrastructure and Operation.
You will have the proven ability to develop excellent stakeholder relationships both within Information Technology Service and with the business across the University to achieve the service outcomes. In addition, you will actively manage supplier relationships to ensure that services and support procured perform and deliver the value required.
It's an exciting time to join Information Technology Services at Massey as we continue our journey of change and transformation. This newly created position is central to realising Massey's digital strategy.
Your key accountabilities:
Team Leadership
Collaboration Strategy and Planning
Operational Excellence
Continuous Improvement

Qualifications and Experience required includes the following:
A tertiary qualification in management is highly desirable and must be complimented with a minimum of seven years of relevant technical and team management experience
ITIL service management certification preferred
A project management qualification such as PRINCE2 preferred
Demonstrated track record in building capability and motivating high performing operational teams in commercial, education or governments organisations
Demonstrated experience as a senior change manager in advancing a complex collaboration platform

Why Massey?
Massey University is a dynamic and outward-looking organisation with campuses in Auckland, Palmerston North and Wellington, making a lasting difference in the lives of the many thousands of students that study at Massey, here in NZ and internationally.
We offer a flexible, enabling and inclusive environment, with a superior superannuation employer contribution, additional University holidays, study fee concessions, and a commitment to being te Tiriti o Waitangi-led.
If you're ready for a challenging, rewarding new role please submit your application online by the close off date, 11.30pm Thursday, 21 May 2020.
Reference number:FT_ITS_233_05/20