Manager - External Fraud

Grow your leadership career in our Customer Protection team here at Kiwibank.Lead and drive operational performance for our External Fraud Investigators.Based in Hastings or Wellington with hybrid work options.This is us. Where making an impact matters.Join Kiwibank's CustomerProtection team in a leadership role as an External Fraud Manager. Our CustomerProtection team protects Kiwibank's customers and the Bank from the impacts offraud, scams and compromised card transactions. Itis a fast growing and fantastic space to build your career in. You will beleading a team of External Fraud Investigators to detect and mitigate fraud protecting our customers and the Bank.The mainfocus of this role is developing and coaching our Fraud Investigators andmanaging the team's daily operational performance and workflows. You will alsolead the strategic direction of your team ensuring key objectives are met andprovide reporting and insights to senior stakeholders that will inform theirdecision making. This role will involve supporting our Afterhours team which mayrequire afterhours work occasionally.This is us. Where your expertise matters.At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following:Proven leadership experience in leading and coaching a team.Can set strategic objectives and create strong operational performance within a team.Prior experience working in banking or supporting customers impacted by fraud/scams.Great Communication and stakeholder management skills.Confident in extracting data, creating reports and actionable insights.You do not need to tick every box here to be considered!Apply Now – applications close on Wednesday 8 May. We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.This is us. Where you and your whanau matter.Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.For an idea about whatlife is like at Kiwibank and some of the benefits we offer make sure to checkout the attached video.#J-18808-Ljbffr