Logistics Customer Service Coordinator About the role Apollo Assist is one of our key departments delivering on our customer service promise You will provide our traveling guests with service solutions over the phone This can range from quick easy troubleshooting to elaborate logistical solutions in order to get vehicles repaired and guests back on the road Key objective Maximise guest satisfaction and minimise fleet downtime through the effective management of our fleet of motorhomes and campervans in Australia and New Zealand To achieve this your key activities will include Assist guests and other departments with vehicle related problems Negotiate best possible outcomes for guest satisfaction and business expenses Track incidents to ensure guests are kept informed of solutions and repair progress Minimise vehicle repair time Ensure repairs are being carried out in accordance with standard repair practices This position is based at our Rental Branch in Mangere Auckland and is a permanent full time role with approximately 4045 hours per week on a ten day per fortnight roster which will also include some weekend shifts Skills and Experiences We are looking for a wellorganised and teamfocused individual with high energy levels and a passion for helping external and internal customers You should possess the following skills and experiences to be successful in this role Guest services and call center experience Excellent interpersonal skills and an empathetic communication style Strong problem solving abilities An automotive understanding or mechanical aptitude would benefit Good time management and the ability to prioritise tasks and remain calm under pressure Intermediate computer skills The command of a second language such as Mandarin or German will be regarded Culture and Benefits We offer a supportive team environment and unique industry benefits such as paid camping leave in addition to annual leave You will also be able to take advantage of our generous staff rental policy which allows you to use RVs free of charge If you are looking for a fastpaced yet rewarding role in an exciting industry and you believe you possess the required skills and experiences then please apply now About the company Apollo Motorhome Holidays is a division of Apollo Tourism Leisure Ltd ATL ATL is listed on the Australian Stock Exchange and is a multinational vertically integrated manufacturer rental fleet operator wholesaler and retailer of a broad range of recreational vehicles including motorhomes campervans and caravans With locations in Australia New Zealand the USA and Canada UK Ireland and Europe opportunities to join our team at any level are endless Explore a new career in anything from customer service to management either at our branches or within our Head Office in Brisbane Your future at Apollo is limited only by your imagination Our dedication to staff development is a reality not just a slogan With every role making real contributions to the business you have the unique opportunity to make history as part of the Apollo success story
