Live Chat Specialist - Remote Work

Job Description: Essendant, a leading company in Dunedin, Otago, NZ, is seeking a dedicated Live Chat Specialist to join our remote team. As an Entry Level position, we are looking for individuals with at least 1 year of experience in customer service or a related field. The ideal candidate will be hardworking, resilient, and possess strong persuasion and critical thinking skills. Responsibilities:- Engage with customers through live chat to provide support, answer questions, and resolve issues in a timely and professional manner- Proactively reach out to customers to offer assistance or provide product information- Work closely with other team members to ensure a seamless customer experience- Maintain accurate records of customer interactions and transactions- Stay up-to-date on product knowledge and company policies to provide accurate information to customers- Collaborate with other departments to address customer concerns and provide feedback for process improvements- Adhere to company policies and procedures to ensure high-quality customer service Requirements:- 1+ years of experience in customer service or a related field- Excellent communication skills, both written and verbal- Strong interpersonal skills and the ability to work well in a team environment- Ability to multitask and prioritize workload- Proficiency in using live chat software and other customer service tools- High school diploma or equivalent- Hardworking and resilient attitude- Ability to think critically and solve problems efficiently- Detail-oriented and organized Benefits:- Dental insurance- Parental leave- Company transportation Working Environment:At Essendant, we prioritize quality in all aspects of our work, products, and services. We value teamwork, professionalism, and continuous improvement. Equal Opportunity Statement:Essendant is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Deadline to apply: ******** Join our team and help us provide exceptional customer service through live chat!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.